Greenstar - 2004 changes
I'm sure that this will be a recurrent theme on this blog. Greenstar is the local refuse company. They are far worse than the previous refuse company we had — Noble Waste Management, who Greenstar bought out.
I wrote about the battles I had with them in September when they first tried to shaft us paying customers. They wanted to change one of our weekly collections to a recylcing collection. They changed their minds when enough people called to complain (and point out that you can't change a service after you've been paid for it).
Anyway, for the past month or so I've been trying on and off to find out what sort of service we'll be getting in 2004. Back in mid-October they sent around a notice asking customers to "renew" their subscription. To me, the word renew means that the service to be provided will be unchanged from the service you're currently getting. Well, that's not what it means to Greenstar. They told me — YESTERDAY — that after the end of January they will again be eliminating one of our weekly refuse collections (in favor of a recycling collection).
I've sent an e-mail to the Office of Consumer Affairs letting them know that I feel that this is sharp practice on Greenstar's part. I'll be following that up with a phone call (01-402 5555) on Monday.
I'll keep you posted about my progress (or lack thereof).
I wrote about the battles I had with them in September when they first tried to shaft us paying customers. They wanted to change one of our weekly collections to a recylcing collection. They changed their minds when enough people called to complain (and point out that you can't change a service after you've been paid for it).
Anyway, for the past month or so I've been trying on and off to find out what sort of service we'll be getting in 2004. Back in mid-October they sent around a notice asking customers to "renew" their subscription. To me, the word renew means that the service to be provided will be unchanged from the service you're currently getting. Well, that's not what it means to Greenstar. They told me — YESTERDAY — that after the end of January they will again be eliminating one of our weekly refuse collections (in favor of a recycling collection).
I've sent an e-mail to the Office of Consumer Affairs letting them know that I feel that this is sharp practice on Greenstar's part. I'll be following that up with a phone call (01-402 5555) on Monday.
I'll keep you posted about my progress (or lack thereof).
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